Refund Policy
This Refund Policy explains how GO India RIDE reviews cancellations, duplicate payments, failed transactions, service issues, and fare disputes. Refunds are reviewed case by case because ride costs may start before or after driver assignment.
1. Eligible Refund Situations
- Duplicate payment for the same booking where the extra charge is verified.
- Failed payment where the bank or payment provider confirms debit but GO India RIDE did not receive usable payment confirmation.
- Customer cancels before driver assignment and before GO India RIDE has incurred route, parking, reporting, or other operational cost.
- GO India RIDE or the assigned driver cancels due to availability, vehicle issue, document issue, or operational reason before service starts.
- Verified overcharge caused by incorrect route, duplicate charge, or support-confirmed fare error.
2. Situations That May Not Be Refundable
- Customer no-show, unreachable phone, wrong pickup location, or late arrival after driver reporting.
- Cancellation after driver assignment, driver movement, airport waiting, parking, toll, permit, or other cost has started.
- Route changes, extra stops, waiting time, luggage changes, vehicle upgrade, or destination extension requested by the customer.
- Trips completed as confirmed, even if travel time changed due to traffic, weather, road closure, or local restrictions.
- Claims submitted without booking details, payment proof, or enough information for verification.
3. Cancellation Review
- Before driver assignment: support checks whether the booking was confirmed, paid, and whether any operational cost started.
- After driver assignment: support checks driver reporting, waiting, distance travelled to pickup, parking, airport fee, and route cost.
- Outstation or rental trips: cancellation may include route planning, advance driver blocking, permit, or vehicle blocking considerations.
- Fleet, hotel, business, or multi-cab requests may have separate cancellation rules confirmed during booking.
4. Failed, Pending, or Duplicate Payments
- Share payment screenshot, transaction ID, amount, date, bank or UPI reference, and booking details with support.
- If payment is pending, customers should wait for bank or payment provider settlement before submitting duplicate claims.
- If a payment later auto-reverses from the bank, GO India RIDE may close the refund request as resolved.
- Refunds are processed only to the eligible source, wallet, bank, or approved method according to payment records.
5. Processing Timeline
- Support review usually starts after complete booking and payment information is received.
- Wallet or internal adjustment may be faster after approval where supported.
- Bank, card, UPI, or payment gateway refunds may take several business days depending on the provider.
- Complex disputes, safety reviews, or driver/fleet reconciliation may take longer.
6. How to Request a Refund
- Email support@goindiaride.in with subject "Refund request".
- Include booking ID if available, registered phone number, pickup, drop, trip date, payment amount, payment reference, and reason.
- Attach screenshots only if they are relevant and do not expose unnecessary sensitive information.
- Support may ask for additional verification before approving or rejecting the request.
7. Final Review and Audit
Refund decisions are logged for audit, fraud prevention, customer support quality, and driver or fleet reconciliation. GO India RIDE may reject repeated, abusive, fraudulent, or unverifiable refund requests.