Privacy Policy
This Privacy Policy explains how GO India RIDE collects, uses, stores, shares, and protects information when customers book rides, drivers apply or work with us, fleet partners contact us, or visitors use our website and support channels.
1. Data Controller and Contact
GO India RIDE, India, is responsible for privacy handling for this website and related booking workflows. For privacy queries, contact: privacy@goindiaride.in. For general support, contact: support@goindiaride.in.
2. Information Customers Provide
- Name, mobile number, email where provided, pickup, drop, route notes, date, time, passenger count, luggage details, and service type.
- Booking changes, support messages, complaint details, refund requests, feedback, ratings, and communication preferences.
- Payment reference, transaction status, refund details, invoice or receipt information where payment support is used.
- Accessibility requests, senior citizen notes, child travel notes, or other trip instructions shared by the customer.
3. Information Drivers and Fleet Partners Provide
- Driver profile information such as name, phone number, address, photo, service city, and vehicle category.
- KYC and compliance documents such as ID proof, driving license, vehicle registration, insurance, pollution certificate, permit, fitness, tax, and bank or payout details.
- Trip assignment, acceptance, completion, earnings, payout, support, safety, cancellation, and dispute records.
- Vehicle details, fleet size, operator details, service area, and business contact information for fleet attachment.
4. Information Collected Automatically
- Device, browser, operating system, IP address, page activity, referral source, approximate location from browser settings where enabled, and website performance events.
- Cookies or similar storage for security, preferences, analytics, session continuity, and feature improvement.
- Booking workflow events such as form submission status, admin review status, trip updates, and support action logs.
5. Location Data
- Customers may provide pickup and drop locations manually or through browser location permission.
- Location data is used for pickup accuracy, route planning, fare review, driver coordination, safety support, and dispute handling.
- Drivers may share location or availability information through driver tools where enabled, especially for assignment, pickup, route support, and active ride coordination.
- Users can control browser location permissions, but disabling location may require manual address entry.
6. How We Use Information
- To create, review, confirm, update, cancel, and support cab booking requests.
- To assign drivers, coordinate pickup, communicate route details, verify documents, and manage driver or fleet access.
- To estimate fares, process payments, investigate failed or duplicate charges, and handle refunds or disputes.
- To improve website usability, booking flow, support quality, fraud prevention, safety, and operational reporting.
- To send service messages by call, SMS, WhatsApp, email, dashboard notification, or other operational channels.
- To comply with legal obligations, law enforcement requests, tax or audit requirements, and platform security needs.
7. Lawful Basis
- Contract performance, such as booking, driver coordination, payment, support, and refund handling.
- Legal obligation, such as tax, audit, safety, compliance, and lawful request handling.
- Legitimate interests, such as fraud prevention, service improvement, security, customer support, driver quality, and dispute review.
- Consent where required, such as optional location permission, marketing where applicable, or certain cookies.
8. Sharing of Information
- With drivers or fleet partners who need customer pickup, route, contact, and trip details to perform the ride.
- With customers who need driver name, vehicle details, contact, ETA, or trip support details where available.
- With payment, hosting, analytics, communication, verification, security, and support service providers working on our behalf.
- With authorities, regulators, courts, or law enforcement when legally required or necessary for safety and fraud prevention.
- With business or travel partners only where needed for the requested service and subject to appropriate operational controls.
9. Data Security
- We use reasonable technical and organizational measures to protect booking, driver, support, payment, and website data.
- Access to operational data is limited based on role and business need where the system supports it.
- No website, app, email, or messaging channel can be guaranteed 100% secure, so users should avoid sharing unnecessary sensitive information.
- Security issues can be reported through the Report Vulnerability section of the Contact page.
10. Retention
- Booking and support data may be retained for business, customer service, safety, dispute, audit, tax, and legal purposes.
- Driver KYC, trip, earnings, and compliance data may be retained while the driver relationship exists and for legally required periods afterward.
- Payment and refund records are kept as needed for financial reconciliation, dispute handling, and compliance.
- Data that is no longer needed may be deleted, anonymized, or archived according to operational and legal requirements.
11. User Rights
- You may request access, correction, deletion, restriction, objection, portability, or consent withdrawal where applicable.
- Requests must include enough information for us to verify identity and locate the relevant booking, account, or driver record.
- Some requests may be limited by legal, tax, audit, fraud prevention, safety, dispute, or contractual requirements.
- Contact privacy@goindiaride.in for privacy rights requests, or use the Account Deletion page for account and data deletion requests.
12. Cookies and Analytics
Cookies and similar technologies may support security, preferences, analytics, and website improvement. See the Cookie Policy for more detail and browser control options.
13. Children and Sensitive Data
- GO India RIDE is intended for users who can lawfully request or provide transportation services.
- Children should not submit booking or account details without a parent, guardian, or responsible adult.
- Users should not submit sensitive personal information unless it is necessary for the booking, safety, KYC, legal, or support purpose.
14. Updates to This Policy
We may update this Privacy Policy as our website, booking workflow, support process, driver tools, legal obligations, or service model changes. The updated date above shows the latest version.